GENERAL TERMS AND CONDITIONS
Regarding the use of the website
1. Charlie Tours retains all intellectual property rights to the website as well as the information appearing on the site.
2. Charlie Tours accepts no liability for damage that may result from the use of the information on this website. Any use you make of the information on this website is entirely at your own risk.
3. The Charlie Tours website also includes hyperlinks to other websites. These are not always checked for content, so no guarantee or liability can be given for the quality of this information.
4. Charlie Tours accepts no liability for damage that may result from consulting information - such as practical information and prices - that can be found on other websites or other sources of information - such as social media - and that refer to Charlie Tours.
As for booking tours
1. After written confirmation by email, 'Charlie Tours' undertakes to execute the ordered booking.
2. Payments for the tours offered on the website are made online, via the payment methods offered by Charlie Tours or – but only if agreed in advance – in cash in the hands of the guide, at the start of the tour.
3. For the tours, all invoices must be paid within seven days after the invoice date and in any case before the tour starts. Only if agreed in advance can cash payment be made to the guide at the start of the tour. In any case, in the event of non-payment on the due date, an interest of 1% per month will be due by operation of law and without notice of default. Each month started will be considered a full month. In addition, a fixed compensation of 20% of the invoice amount will be due, with a minimum of €100. Any legal costs will always be borne by the customer.
4. If Charlie Tours cannot perform the planned tour due to Force Majeur, invoked by the Belgian federal government, the customer has the choice to either move the planned tour to a new date or to cancel the tour. In the latter case, the amount already paid will be fully refunded.
5. Once the tour is confirmed by Charlie Tours, it can no longer be changed.
6. If the customer wishes to cancel the tour, this must always be done in writing by letter or email.
Cancellation costs:
+30 days before the tour: 30% of the invoice amount (incl. VAT)
+15 days before the tour: 50% of the invoice amount (incl. VAT)
Less than 15 days: the full invoice amount (incl. VAT)
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7. In the event of a dispute, only the courts of Ghent are competent and only Belgian law applies. The customer can also visit the ODR platform of the European Commission: http://ec.europa.eu/odr.